FAQ

What are the cleaning services that we cover?

We offer a wide range of cleaning services that includes everything from exterior and interior cleaning, to pressure wash cleaning, solar panel cleaning, deep cleaning and gutter cleaning on a weekly and one-off basis. Everything has been wonderfully described in our home and service pages.

What if I need to change my cleaning on schedule?

If you need to change your cleaning schedule, just call us at  0499426086 or email us with your details if you need to make any changes or are going away. Please allow us at least 48 hours of notice of the changes. A lockout fee will be charged if the cleaners shows up to a property without prior cancellation notice, but cannot enter your property through no fault of our own.

Do I have to be present while you are cleaning?

This entirely depends on you – You can either, be present and let the cleaner in and leave, or not even be there at all. It is absolutely safe and secure to provide access to our cleaners by the way of key/lockbox. Please note that when the house is empty of people and pets, our cleaners usually operate most effectively.

I can clean my own panels – why should I hire you?

It is best that you avoid cleaning your own panels. Cleaning panel requires special precaution. A solar panel cleaning expert comes well-equipped and prepared with all the risks associated with electrical faults to prevent potential electric shocks, alongside the risks of accidents from a fall when climbing on a roof.

But the rain cleans and washes my panels perfectly?

Even though it might look clean at first, after a brief period of external exposure, you will notice murky brown hue. What once appeared to be squeaky clean now appears totally different. So, it is best to hire a commercial or residential solar panel cleaning service to have your panels cleaned.

How frequently should I clean my panels?

Based on the location, the frequency of panels needs to be cleaned. Generally, once a year is sufficient enough however, in some places it is necessary to have the panels cleaned at least twice a year. For the best suggestion, ask your local solar panel cleaning experts nearby.

What are the benefits of pressure washing?

Pressure Cleaning can be used to clean the surroundings of your driveway/patio/pathways or pool to make them appear squeaky clean and aesthetically appealing to improve your valuable property, increase its street appeal, which is particularly beneficial if you consider selling or renting the property in the near future;

Another benefit is the prevention of injuries from slip or falls due to slippery mould or grime formation on your property surface.

How do you pressure clean my property?

By applying an eco-friendly mould-removal solution (completely safe for pets and plants) to the respective surfaces, we wash off all the dirt and grimes using our efficient pressure cleaning services. Once cleaned, we rinse off and drain out the surfaces again to remove any remaining residual stains, and leave a clean squeaky floor.

How long does the clean last?

It is generally expected to last 3 years at the least. It is essential to keep in mind that if you are doing it yourself, do not utilise cheap bleach or chemicals from hardware stores, or only water, as this will result in ineffective cleaning and the need for more cleaning too soon. Mould returns quicker than expected, particularly during the rainy periods.

What if I am not satisfied with your service?

We are open to all kinds of feedback from our clients both positive and negative. If you are not satisfied with our cleaning services, feel free to get in touch with us and let us know through email with all the details regarding what might have been an issue and include all the relevant pictures as well. We will then proceed with the aim to re-clean your premises within 2-4 days of the initial services with a 200% satisfaction guarantee as well as look at an appropriate discount if required.

Do I need to provide you with cleaning supplies or equipment?

No. Our cleaning staffs will come with all the supplies and equipment required to pressure wash your external surface or thoroughly clean your gutters or solar panel. However, if you prefer a particular item, we will use your items, please inform us beforehand.

How much does your cleaning service costs?

We provide services at a fixed standard rate tailored to suit your needs.  Call us at  0499426086 or email us at matt@h2oproclean.com.au with your queries regarding the services that you need and we will get back to you shortly with a free quote.